This facility has been a flagship project for partnership working and customer relationships ever since it was completed.

"Our people here, from the youngest to the oldest, treat the hospital as something they want to be part of.”

Mark Nelson, Project Manager

Mark Nelson, Project Manager

What makes this a flagship project?

A hive of sustainable activity

The success of this project relies on a high degree of communication and operational interfaces between the doctors’ surgeries and facilities on site. The onsite FM team manages, coordinates and delivers total FM, lifecycle, minor works and energy management services. These services radiate from our on-site FM hub, from which all aspects of the site can be controlled. One of our key areas of design innovation was the development of the ‘clean and dirty routes’ to and from this bustling FM hub, and the on-site team uses a BEMS system to proactively manage energy consumption.

Food for thought

It’s not enough for our FM services to be excellent: they need to be excellent value for money. At Chester-le-Street, we’ve provided £40k worth of cost-savings by revisiting weekend working rotas, reconfiguring car parking to become a shared revenue stream, and reviewing linen suppliers. We continue to work in close partnership with the Trust to achieve cost efficiency. We have recently undertaken a full review of the catering and cleaning services, and are implementing changes that result in significant efficiencies without sacrificing quality. Between these and other initiatives, we will deliver further savings of £60k per year. In all, we have saved the Trust around £100k per year on a contract that has 20 years left to run: a whole-life benefit of £2m.

The Chester-le-Street team

Community spirit

Mark Nelson, Project Manager, says: “This is a tight-knit community. We employ a team of 35 people dedicated to this facility, and most of us live in or near Chester-le-Street. We have friends and family who have used the hospital as patients or who are members of NHS staff, and at some stage, the team members may end up using this hospital too. So it’s very much about being part of the local community. We always get great reports from the client, and that is because of this team spirit and effort: our people here, from the youngest to the oldest, treat the hospital as something they want to be part of.”

 

Related news

  • Robertson FM appointed Maintenance Contr...

    Robertson FM appointed Maintenance Contr...

    Robertson Facilities Management wins new maintenance contract with West of Scotland Housing Association.

Related blog posts

  • Get one step ahead with 50 hours of FREE strategic advice

    Get one step ahead with 50 hours of FREE strategic advice

    What if we said Robertson would give you and your business 50 hours of free strategic advice? Rest assured, there is no catch.
  • Job shadowing in Facilities Management

    Job shadowing in Facilities Management

    As part of World FM Day, two of our Contract Managers – Kriss Odeniyi and Ian McKenzie – took part in a job shadowing session.
  • Enabling Positive Experiences with Facilities Management

    Enabling Positive Experiences with Facilities Management

    The theme for 'World FM Day is ‘Enabling Positive Experiences’, emphasising the role FM plays across multiple sectors.