We provide hard and soft facilities management services for Teesside University, covering four sites The Forge on the Darlington Campus, Central Halls in Middlesbrough, Fusion Hive in Stockton and Saltersgill Sports Ground.
Robertson’s staff at Central Halls in Middlesbrough provide 24/7 security, concierge and cleaning services. The building comprises 75 individual apartments grouped together as a community, providing 386 single rooms for students. The University wanted to improve the student experience, and the standard of accommodation plays a very important role in this. Our offering has ensured that Central Halls are highly regarded by students and has helped attract students to the vibrant region of Teesside.
The Forge is a training and consultancy centre for businesses and entrepreneurs that forms part of the University’s Darlington Campus. Our 10 staff at the site provide grounds maintenance and soft FM services including cleaning, catering, security and caretaking and oversee the delivery of security, waste management, sanitary services, cash collection, pest control and window cleaning.
Fusion Hive is an exciting new building on Stockton’s Northshore, providing a hub of innovation for ambitious technology companies. Here our reception supervisor provides front-of-house, finance and hospitality services, and fosters the sense of community amongst the many small businesses tenanted there. We also provide grounds maintenance.
Salters Gill pavilion provides sports facilities for students – here we provide grounds maintenance, caretaking and security.
The input of Robertson into the effective daily management of Fusion Hive coupled with Teesside University’s expertise has played a key role in the building performing beyond expectations within its ﬁrst year of operation.
For this contract, we worked with Teesside University to understand requirements, and to develop bespoke systems and processes. For example, the development of a comprehensive PPM planner enabled our team to take a proactive approach to maintenance and helped reduce the requirement for reactive maintenance.
Our partnership with Teesside University has given rise to many opportunities to develop innovative practices. This has been a natural progression as part of our shared commitment to continuous improvement. We understand that we should not wait to discuss savings; rather, it should be an ongoing consideration.
We have created bespoke energy software for the sites, which adds value by delivering financial incentives through intelligent solutions. The Teesside University estates team also uses this, to help with their carbon tax calculations.
To ensure the services reflect and anticipate changing organisational priorities, the university has the flexibility to add additional services across the portfolio when they are required. We developed monthly project meetings with the university to plan, program and review work activity, budget and quality.
Robertson and Teesside University staff have developed excellent working relationships and our dedicated team has been key to ensuring the smooth running of the portfolio. The successes of this contract has positioned it as a best practice model for facilities management in the region.
While the University required a contractor who could deliver high-quality services, our partnership is built on the solid foundations of shared values, and firmly cemented by our common goal – to provide the best possible outcomes for the tenants and building users.
This has led to business growth and development for Teeside University in terms of meeting occupancy targets for Fusion Hive.
The contract was a finalist in the PFM Awards 2016 in the "Partners in Corporate– Public sector" category.
Images have been supplied courtesy of Teesside University.